Return and Exchange Policy

A Square Coffee ensures that all products sold on our website are new and 100% authentic. In the rare event that the product you receive is defective, damaged, or not as described, we are committed to protecting customers with the following return and exchange policy:

1. Conditions for Return and Exchange

Products delivered are broken, incorrect, or missing items.

We encourage customers to check the external condition of the package and products before making payment to ensure that the goods delivered match the type, quantity, and color specified in the order and that the external condition is unaffected (no breaks or scratches). If you encounter any issues, please refuse to accept the delivery or immediately inform our Customer Service Department so we can address the issue promptly. (Please note that deeper inspection steps, such as product testing, can only be accepted after full payment for the order.)

2. Return and Exchange Time Frame

For products that develop defects, please contact A Square Coffee within 3 days of successful delivery for the best support. After 3 working days from the date you received the goods, we reserve the right to refuse support for returns or exchanges based on the above conditions.

3. Return and Exchange Process

Step 1: Call our hotline at 0901 863 579 for detailed guidance.

Step 2: Package the product.

Step 3: Send the item to the following address: 119 - 121 Le Loi Street, Ben Thanh Ward, District 1, Ho Chi Minh City.

Notes:

• In cases of returns due to broken, incorrect, or missing items, the shop will bear all return shipping costs.
• For other cases, all shipping costs will be paid by the customer.
• Customers will receive a full refund of 100% of the amount paid in cash at the store or via bank transfer for online purchases if the error is determined to be from the shop.

Contact us:

Hotline: 0901 863 579 (Mr Henry)

Email: asquarecoffee.vn@gmail.com

Website: asquarecoffee.com

Address: 119 - 121 Le Loi Street, Ben Thanh Ward, District 1, Ho Chi Minh City.